Europcar Santarem in Santarem
4.4
★★★★☆
(207 reviews)
Bem vindo a nossa agencia de aluguer de automoveis Europcar Santarem! Fazem parte da nossa oferta diaria viaturas recentes, precos competitivos e amabilidade. Quer procure um carro por razoes profissionais ou para passear, quer necessite de um automovel (citadino, familiar ou de luxo), de um furgao ou carrinha, a Europcar disponibiliza-lhe o veiculo de que necessita. O aluguer de automoveis ou comerciais e simples atraves da reserva online no Website ou atraves da aplicacao Europcar. Nunca foi tao facil levantar e devolver um veiculo. Boa viagem!
Working Hours
Monday
9 AM-12:30 PM
, 2-6:30 PM
Tuesday
9 AM-12:30 PM
, 2-6:30 PM
Wednesday
9 AM-12:30 PM
, 2-6:30 PM
Thursday
9 AM-12:30 PM
, 2-6:30 PM
Friday
9 AM-12:30 PM
, 2-6:30 PM
Saturday
9 AM-12:30 PM
Sunday
Closed
Location
Europcar Santarem
Business Features
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
Contact Information
243 333 040 europcar.ptAddress
Av. Dom Afonso Henriques 69
2000-179 Santarem
Plus Code: 68J7+42 Santarem
Photo Gallery
Featured
Videos
By owner
Exterior
Street View & 360deg
4.4
★★★★☆
207 reviews
Rating Distribution
5 stars
130 (62.8%)
4 stars
44 (21.3%)
3 stars
22 (10.6%)
2 stars
4 (1.9%)
1 star
7 (3.4%)
Most Mentioned
stars
5
sympathetic
4
car
3
photography
2
email
2
phone
2
price
2
Featured Review
★★★★★
October 21, 2024
Original
excellent
Featured Review
★★★★★
September 24, 2024
Original
FANTASTIC Location Returning our rental at Europcar Santarem was pretty easy. The staff is very professional and the return only took few minutes. Thanks to the staff for making the return so easy. Cheers !!!!
Featured Review
★★★★★
July 30, 2024
Original
fast friendly and efficient staff who had me sorted out very quickly. The return was equally efficient and despite how busy it was a lady from the back office had me sorted out and paperwork completed very quickly. I was able to make my train as a result. Thank you.
Featured Review
★★★★★
July 11, 2024
Original
5 star
Featured Review
★★
April 12, 2022
Original
Don't do it nothing but problems
Featured Review
★★★★★
September 10, 2021
Original
Good services
Featured Review
★★★★
November 1, 2019
Original
Customer service is the reason for only 4 stars
Featured Review
★★★★★
February 18, 2017
Original
Great price, fast service, friendly staff and a comfortable vehicle. We made reservations online the same day and had no problems. Right in the heart of downtown.
★★★★
Local Guide
November 8, 2024
Original
★★★★
November 8, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Very good. Excellent service.
Translation
Muito bom. Servico excelente.
★★★★★
October 25, 2024
Original
★
Local Guide
October 15, 2024
Original
Terrible service, they dont say the important things to be said...
Translation
Pessimo atendimento, nao falam as coisas importantes a serem ditas..
★★★★
October 15, 2024
Original
★★★★★
Local Guide
October 15, 2024
Original
★★★★★
Local Guide
October 15, 2024
Original
Very good.
Translation
Muito bom.
★★★
Local Guide
October 15, 2024
Original
★★★★★
Local Guide
October 15, 2024
Original
★
October 15, 2024
Original
Bad service delivery. I received an email today charging an amount associated with a contract from October 2023. The customer tries to seek clarification/support/support from the store, only store employees and the response is the worst. More than 43 calls to the number and no one answers. Attempted to contact via WhatsApp as the normal route was unsuccessful, and they took the trouble to answer or respond, in the greatest lack of interest and ignorance. No attempt is made to understand the customers issue by simply sharing contacts, that is, the store and its employees are only used for reservations, and receiving payment, customer support, clarification of situations that must fall within the domain of the person working there, no one gives the minimal work to respond or guide. It is dispatching since it is not about receiving values. Im new to Portugal and dealing with a situation of supposed fine and the provider who should help clarify the situation doesnt care, its very complicated. In other words, they send an invoice without details of the service to be charged and the customer clears the payment whether they are informed or not. Sad But, this is how you learn and I will definitely never hire your services or recommend them again. I dont know if the service/treatment is the same in all stores, but I dont recommend europcar Santarem to anyone. I should have reported you and not apologized the day they gave me the Fiat 500 with brake and electrical problems, putting me and my family at risk. They do not deserve the slightest consideration from customers. Pranksters Photos attached with details of understanding, invoice and unsuccessful calls. So that no one goes through the same thing.
Translation
Pessima prestacao de servico. Recebi hoje um email com a cobranca de um valor associado a um contrato de Outubro do de 2023. O cliente tenta buscar esclarecimento/apoio/suporte como a loja,so funcionarios da loja e o retorno e o pior. Mais de 43 chamadas para o numero e ninguem atende. Tentativa de contacto pelo whatsapp uma vez que pela via normal nao tinha sucesso, que se da o trabalho de atender ou responder, na maior falta de interesse e ignorancia. Sequer Tentativa perceber a questao do cliente apenas se poe a partilhar contactos quer dizer, a loja e os respectivos funcionarios so servem para reservas, e receber pagamento o apoio cliente, esclarecimento de situacoes que devem ser do dominio que ai trabalha, ninguem se da o trabalho de responder ou orientar minimamente. E despachar uma vez que nao se trata de recebimento de valores. Sou novo em Portugal e lidar com uma situacao de suposta multa e o prestador que devia auxiliar a esclarecer a situacao esta pouco se importando, e muito complicado. Quer dizer, mandam uma factura sem detalhe do servico a ser cobrado e o cliente que lava a liquidacao estando esclarecido ou nao. Triste Mas, e assim que se aprende eu definitivamente nunca mais irei contratar os vossos servicos ou recomendar. Ao sei se o atendimento/tratamento e igual em todas as lojas mas, a europcar Santarem, nao recomendo para ninguem. Devia vos ter denunciado e nao ficado pelo pedido de desculpas no dia que me deram o fiat 500 com problemas de travoes e electricos colocando em risco a mim e a minha familia. Nao merecem o minimo de consideracao pelos clientes. Brincalhoes Fotos em anexo com o detalhe do entendimento, factura e as chamadas sem sucesso. Para que ninguem passe pelo mesmo.
★★★★★
August 15, 2024
Original
★★★★★
Local Guide
August 15, 2024
Original
★★★★★
August 15, 2024
Original
★★★★★
August 15, 2024
Original
Good location, attentive service, impeccable store, vehicles always ready for collection, without delays
Translation
Boa localizacao, atendimento atencioso, loja impecavel, viaturas sempre prontas para a recolha, sem atrasos
★★★★★
Local Guide
July 15, 2024
Original
Easy, quick and cheap.
Translation
Facil Rapido e barato .
★★★★
July 15, 2024
Original
★★★
Local Guide
July 15, 2024
Original
★★★★★
Local Guide
July 15, 2024
Original
★★★★★
Local Guide
July 15, 2024
Original
★★★★★
Local Guide
June 15, 2024
Original
The employees in Santarem are very helpful, always available and friendly. Together with the services that Europcar offers, I only turn to Europcar whenever necessary, not wanting to know about other operators. I totally recommend it!
Translation
Os funcionarios em Santarem sao muito prestaveis, sempre disponiveis e simpaticos. Conjuntamente com os servicos que a Europcar oferece, fazem com que sempre que necessario eu so recorro a Europcar nem querendo saber dos outros operadores. Aconselho totalmente!
★
Local Guide
June 15, 2024
Original
Nobody answers the phone!
Translation
Ninguem atende o telefone!
★★★
Local Guide
May 15, 2024
Original
I made the reservation online and got there they had reserved the car for someone else. I had to wait for them to go to Lisbon to pick up a car and when I returned it they said that the fact that I had been waiting had harmed me...they were still upset. What I know is that I had booked for 6pm and left at 9pm at night. So if you book online, call there to see if an employee rents the vehicle reserved for you to another customer (although this employee never apologized and another employee had to pick up the car)
Translation
Fiz a reserva online cheguei la tinham reservado o carro a outra pessoa. Tive que esperar que fossem a Lisboa buscar um carro e quando devolvi referir que o facto de ter estado a espera tinha-me prejudicado...ainda ficaram chateados. O que sei e que tinha reservado para as 18h e sai de la as 21h da noite. Portanto se reservarem online liguem para la para ve se um funcionario nao aluga a outro cliente a viatura reservada para voces (sendo que esse funcionario nunca pediu desculpas e teve que ser outro funcionario a ir buscar o carro)
★★★★★
Local Guide
April 15, 2024
Original
★★★★
Local Guide
April 15, 2024
Original
★★★★★
April 15, 2024
Original
★★★★★
April 15, 2024
Original
★★★★★
Local Guide
April 15, 2024
Original
Friendly staff at the Santarem branch, as well as always willing to recommend the most advantageous option to the customer, congratulations on the service provided!
Translation
Simpatia nos colaboradores do balcao de Santarem assim como sempre dispostos a recomendar a opcao mais vantajosa ao cliente, Parbens pelo servico prestado!
★★★
Local Guide
March 15, 2024
Original
★★★★★
Local Guide
March 15, 2024
Original
★★★★★
Local Guide
March 15, 2024
Original
Good location for collection and delivery of vehicles. Friendly and available staff.
Translation
Boa localizacao para recolha e entrega se viaturas. Pessoal simpatico e disponivel.
★★★★★
March 15, 2024
Original
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