Hertz in Sao Joao da Madeira

Funcionaria/colaboradora fantastica, super eficiente, simpatica, educada e prestavel. Tratou do meu problema com uma seguradora de forma exemplar. Espero que se tiver de voltar a recorrer a Hertz, seja a mesma pessoa a tratar dos meus pedidos. Alem da simpatia e uma pessoa bem apresentada, cuidada e muito gira. Assim da prazer ser atendido logo pela manha, num dia de dificuldade, em que nao queremos ser mais incomodados.

Funcionaria que me atendeu e de uma simpatia extrema. Rapido atendimento e em menos de 15 minutos estava tudo despachado e com o carro na mao.

Beware of unscrupulous practices. I was forced to buy prepaid fuel without being asked first if I wanted it. When I was asked for my card to pay for the vehicle, it was only AFTER I paid and got the receipt that it became clear I was given prepaid fuel. For such a small island and only 3 days with the vehicle, it's ridiculous to expect an entire tank of fuel to be used. I felt taken advantage of. I suppose it's my fault for not clarifying an amount first, but my card was charged without being told the specific amount being paid. When returning the vehicle, there was still a quarter tank of fuel left over. You're welcome I guess Hertz. I was also told that they did not have the vehicle I requested. Instead, I had the option for a low HP vehicle OR paying extra for an upgraded automatic transmission vehicle. The lady at the desk told me that the only car she had was a manual transmission car that only had 80 HP and would not be able to handle the hills. Why would you rent out a vehicle that isn't supposedly good enough for the hills in the area everyone is going to be driving on? I did ultimately choose to upgrade to the automatic because of being told this. However, when picking up my car from the lot, there were many cars in the Hertz lot, not only one or two which waswhat was implied. Again, I felt taken advantage of. My expected EUR206 rental turned into a EUR407 rental with these sudden added fees (EUR30 location service charge?) and tax. Of that, the automatically charged prepaid fuel plus the upgrade together cost me nearly an extra hundred euros that I feel I should not have been charged. Again, I suppose it's up to me as the consumer to double check everything before leaving the desk, but I truly didn't realize I had all these extra charges until being handed the receipt and walking away to make room for the next customer. I'm ultimately mad at myself for allowing myself to be duped into paying 25% more for my rental.