Roques Vale do Tejo - Renault - Santarem in Varzea

4.6
★★★★★
(845 reviews)

A Roques Vale do Tejo tem os profissionais mais dedicados do setor para ajudar os clientes a conhecerem a gama Renault. Dispoe de uma moderna oficina para cuidar, da melhor forma, do seu Renault. O nosso estabelecimento e um centro Renault Pro+. Desta forma, dispoe de tecnicos qualificados e de standards adequados para responder as expectativas dos clientes profissionais. Os nossos horarios de Servicos Pro + sao de: Segunda a Sexta-feira entre as 08h30 - 19h00, Sabados das 09h00 - 13h00

Working Hours

Monday 9 AM-1 PM , 2-7 PM
Tuesday 9 AM-1 PM , 2-7 PM
Wednesday 9 AM-1 PM , 2-7 PM
Thursday 9 AM-1 PM , 2-7 PM
Friday 9 AM-1 PM , 2-7 PM
Saturday 10 AM-5 PM
Sunday Closed

Location

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Business Features

Service options
  • Delivery
  • In-store shopping
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
Offerings
  • Car hire
  • Oil change
  • Repair services
Payments
  • Cheques
  • Credit cards
  • Debit cards
  • Credit cards

Contact Information

243 305 000 roquesvt.pt

Address

Edificio Roques Vale do Tejo, Zona Industrial, Estrada Municipal

2005-002 Varzea

Plus Code: 776Q+6H Varzea

Photo Gallery

Featured

Featured

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Inside

Inside

Videos

Videos

Street View & 360deg

Street View & 360deg

4.6
★★★★★
845 reviews

Rating Distribution

5 stars
672 (79.5%)
4 stars
76 (9.0%)
3 stars
38 (4.5%)
2 stars
17 (2.0%)
1 star
42 (5.0%)

Most Mentioned

car 48 stars 30 process 24 workshop 19 attention 16 speed 12 service 7 dacia duster 6 reception 5 renault clio 5
Featured Review
★★★★★
September 14, 2024
Original

Everything was easy. I appreciated the help with English since my Portuguese is not great.

Featured Review
★
September 12, 2024
Original

O vendedor sr. Antonio agendou um test drive e simplesmente nao foi trabalhar no dia. Chego eu na concessionaria e fico aguardando meia hora ate descobrir. Nunca mais volto e nao recomendo. Compre de outra marca, pois acho que a Renault contrata vendedores ou estupidos ou sem atencao ao cliente. Talvez seja pre-requisito por se tratar de uma marca francesa. Edit: Face a resposta abaixo, deixo aqui o email que recebi do Sr. Antonio, ja que agora parece que eu sou o mentiroso da historia: "Bom dia Senhor Rodrigo Dalmas Confirmo o Test drive no MEGANE E TECH 100% ELECTRICO na proxima Quinta Feira dia 12 pelas 17 horas . Rua Real Fabrica de Atanados, Edificio Roques, Lote4 - Zona Industrial da Quinta do Cabo - Povos 2600-067 Vila Franca de Xira" Se isto nao e uma confirmacao entao me diga o que seria uma.

Translation

The seller Mr. Antonio scheduled a test drive and simply didn't go to work that day. I arrive at the dealership and wait half an hour until I find out. I will never go back and I don't recommend it. Buy from another brand, as I think Renault hires salespeople who are either stupid or have no customer service. Perhaps it is a prerequisite because it is a French brand. Edit: In view of the answer below, I leave here the email I received from Mr. Antonio, since now it seems that I am the liar in the story: "Good morning Mr Rodrigo Dalmas I confirm the test drive on MEGANE E TECH 100% ELECTRICO next time Thursday the 12th at 5pm. Rua Real Fabrica de Atanados, Edificio Roques, Lot4 - Industrial Zone of Quinta do Cabo - Povos 2600-067 Vila Franca de Xira" If this isn't a confirmation then tell me what one would be.

Featured Review
★★★★★
September 12, 2024
Original

Ontem fui buscar o meu novo "Bicho", um Duster Extreme Hybrid 4x2. Venho assim, agradecer ao alto profissionalismo e dedicacao do Sr. Olavo Lopes e do Sr. Fernando Patricio que demonstraram ao longo de todo processo de aquisicao de uma viatura que nao foi facil, devido de se tratar de uma venda ao abrigo do regime para deficientes. Por isso deixo aqui um sincero agradecimento aos dois e toda equipa do Roques Vale do Tejo - Renault - Santarem que me proporcionaram esta aquisicao... Muito obrigado.

Translation

Yesterday I went to pick up my new "Bicho", a Duster Extreme Hybrid 4x2. I would like to thank the high professionalism and dedication of Mr. Olavo Lopes and Mr. Fernando Patricio who demonstrated throughout the entire process of acquiring a vehicle, which was not easy, due to it being sold under the disability scheme. . Therefore, I would like to express my sincere thanks to the two of them and the entire team at Roques Vale do Tejo - Renault - Santarem who provided me with this acquisition... Thank you very much.

Review photo
Featured Review
★
September 10, 2024
Original

Loan options in Very typical.. like a kidding with Customers

Featured Review
★★★★★
May 31, 2024
Original

Servico excelente! A entrega foi otima e todas as funcionalidades do carro foram explicadas ao detalhe! O Sr. Carlos foi muito amavel e dedicado!

Translation

Excellent service! Delivery was great and all the features of the car were explained in detail! Mr. Carlos was very kind and dedicated!

Review photo
Featured Review
★★★★★
October 3, 2023
Original

I am satisfied with service the oficina Thanks

Featured Review
★★★★★
November 9, 2019
Original

Excellent, great service and deals. Kudos to Pedro the best salesman.

Featured Review
★★★
October 22, 2017
Original

Ok

★★★★★
November 15, 2024
Original
★★★★★
November 15, 2024
Original
★
Local Guide November 14, 2024
Original
Workshop where the mechanics must have been good before but nowadays they dont inspire confidence in customers... I left the van for repairs, they provided a quote. When they tried to repair it, they broke a part and they say the budget was changed and doubled. Never again in Roques Vale do Tejo and Renault Megane it is better to avoid these vehicles.
Translation
Oficina em que os mecanicos ja devem ter sido bons mas que hoje em dia nao inspiram confianca nos clientes..deixei a carrinha para reparar, forneceram orcamento. Ao tentarem reparar partiram uma peca e dizem que o orcamento foi alterado e passou para o dobro. Na roques vale do Tejo nunca mais e Renault Megane e melhor fugir desses veiculos.
★★★★★
Local Guide November 14, 2024
Original
Excellent service and friendliness. They changed the battery quickly and in less than 1 hour it was shipped.
Translation
Excelente atendimento e simpatia. Mudaram a bateria rapidamente e em menos de 1 hora ja estava despachado.
★★★★★
November 13, 2024
Original
★★★★★
November 13, 2024
Original
★★★★★
November 12, 2024
Original
Impeccable service. Above average customer service.
Translation
Servico impecavel. Atendimento ao cliente acima da media.
★★★★★
Local Guide November 12, 2024
Original
Vehicle delivery with professional attention and kindness.
Translation
Entrega de viatura com a atencao e gentileza de profussional.
★★★★★
November 11, 2024
Original
★★★★★
November 8, 2024
Original
★★★★★
November 8, 2024
Original
★★★★★
November 8, 2024
Original
Service
Translation
Servico
★★★★★
Local Guide November 8, 2024
Original
Good evening, I want to praise and show my aggression towards the service provided to my car. Everything with the highest professionalism from the reception, 5 star service from Mr. Filipe R. - 5 stars, friendliness of all employees, care in explaining things to even the delivery of the car, everything detailed, diagnoses carried out and things that in the future I will have to pay attention to doing them. I can say that I was very satisfied and Im happy to have made the decision to go to Renault. I can guarantee that I will come back and leave my car in professional hands Congratulations! and Thank you.
Translation
Boa noite, quero elogiar e mostrar o meu agredimento perante o servico prestado ao meu carro. Tudo com mais alto profissionalismo desde a rececao, atendimento 5 estrelas do Sr. Filipe R. - 5 estrelas, simpatia de todos os colaboradores, o cuidado na explicacao das coisas ate mesmo na entrega do carro tudo discriminado, diagnosticos efetuados e coisas que no futuro terei que ter atencao em os fazer. Posso dizer que fiquei muito satisfeito e fico feliz em ter tomado a decisao de ir a Renault. Posso garantir que irei voltar e deixa o meu carro em maos de profissionais Parabens! e Obrigado.
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Extremely friendly and attentive staff! 5-star workshop service. I just have to thank
Translation
Funcionarios extremamente simpaticos e atenciosos! Servico de oficina 5 estrelas. So tenho a agradecer
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Congratulations
Translation
Parabens
★★★★★
November 1, 2024
Original
★★★★★
Local Guide October 25, 2024
Original
★★★★★
October 25, 2024
Original
★★★★★
October 25, 2024
Original
Excellent service. I recommend
Translation
Excelente atendimento . Recomendo
★★★★★
October 25, 2024
Original
Excellent service. Very friendly professionals
★★★★★
October 25, 2024
Original
★★★★★
October 25, 2024
Original
★★★★★
October 18, 2024
Original
★★★★★
October 18, 2024
Original
I really liked the friendliness and availability of Mrs Anadia Romao, coming from another Renault store, she resolved my issue by avoiding having to make an appointment.
Translation
Gostei bastante da simpatia e disponibilidade da Sra Anadia Romao, vinda de outra loja Renault solucionou minha questao evitando marcacao na marcacao.
★★★★★
Local Guide October 18, 2024
Original
★★★★★
October 18, 2024
Original
★★★★
October 15, 2024
Original
Quick service Good service from counter staff
★★★★★
October 15, 2024
Original
Very professionalism The seller Carlos Vitorino and 5 stars Very satisfied Second car, everything runs the best, I recommend it
Translation
Muito profissionalismo O vendedor Carlos Vitorino e 5 estrelas Muito satisfeito Segunda viatura tudo a correr pelo melhor recomendo
★★★★★
October 15, 2024
Original
Anania, I would like to express my satisfaction with the service provided by Renault Vila Franca de Xira. I appreciate your kindness and professionalism throughout the process.
★★★★★
October 15, 2024
Original
I stopped by the workshop last week. I have to say only the best. Very friendly service. I arrived at the scheduled time, they received the vehicle and even asked me if I needed transport to go to the city. When collecting the vehicle, they thoroughly explained the invoice and the work that had been carried out. A truly professional team. Thank you to Mr. Pedro Oliveira and D. Filipa. Thats how its worth being taken care of. I recommend it without a doubt.
Translation
Passei pela oficina na passada semana. Tenho a dizer apenas o melhor. Atendimento com muita simpatia. Cheguei a hora marcada, receberam a viatura e ainda me perguntaram se precisa de transporte para ir para a cidade. No levantamento da viatura, explicaram exaustivamente a fatura e os trabalhos que tinham sido efetuados. Uma equipa verdadeiramente profissional. Obrigada ao Sr. Pedro Oliveira e a D. Filipa . Assim vale a pena sermos atendidos. Recomendo sem duvida.
★★★★★
October 15, 2024
Original
★★★★★
October 15, 2024
Original
★★★★★
October 15, 2024
Original
★★★★★
October 15, 2024
Original
Exceptional reception staff, exceptional Filipe welcoming, explaining and interacting with the workshop and with me. Vehicle intervention with good conclusion.
Translation
Pessoal da rececao excecional, Filipe excepcional a receber a explicar e a fazer a interacao com a oficina e comigo. Intervencao no veiculo com boa conclusao.
1 helpful
★★★★★
October 15, 2024
Original
Very professional and careful service from Mr. Fernando Patricio and the rest of the team. 5 star service!
Translation
Atendimento bastante profissional e cuidado por parte do Sr. Fernando Patricio e da restante equipa. Servico 5 estrelas!
★★★★★
October 15, 2024
Original
Excellent service!
Translation
Excelente atendimento!
★★★★★
October 15, 2024
Original
Thanks!
Translation
Obrigada!
★★★★★
October 15, 2024
Original
Excellent service Sympathy Excellent vehicle delivery I advise Roques
★★★★★
October 15, 2024
Original
Excellent service, very attentive to the customer. I highly recommend
Translation
Excelente servico, muito atenciosos com o cliente. Recomento bastante